General FAQs

We accept most payment methods, including PayPal, Visa, MasterCard, American Express, Discover, etc.

Yes, all your credit card details are absolutely safe on our site. You will make a secure online payment when purchasing our products.

It usually takes a few minutes to send the email with installation instructions to your email address. However, if you still don't receive the email within 24 hours after the purchase, please contact our customer support team.

After making a purchase, we will send an email for order confirmation to your email address instantly. This email also contains the login information and installation instructions. If you can’t find the email in your inbox, please check your spam folder.

It usually takes a few minutes to send the email for order confirmation and installation instructions to your email address. However, if you still don't receive the email within 24 hours after the purchase, please contact our customer support team.

If you don't remember the password of your account, just click the "Forgot Password" option given on the Login page and enter your registered email address. Within a few seconds you will receive a link to reset your password in your inbox. If you don't see it, please check the spam mailbox and other mailboxes as well.

You can use either of two ways below to reset the password:
(1) Click the "Forget Password" button on the Login page and enter your registered email address. Then you will receive an e-mail to reset your password within a few seconds.
(2) Login to your account and go to Profile Settings > Change Password section. Enter your current password once and new password twice, then hit the Change Password button.

You can directly go to the control panel > Settings > click ‘Unbind Device'. After that, your account and related data will be deleted permanently.

Yes, you can monitor as many devices as you want to using just one account, but each device is a separate license. So if you want to monitor two or more devices at a time, then you need to purchase two or more licenses for that.

If you want to add a new monitored device, you first need to purchase another valid license. To do so, just click the "Add New Device" tab on the lower left corner of the control panel and complete the purchase process. Then you can just follow the on-screen instructions to add a new device.

To update FoneWatcher for Android, you need to uninstall the current one on the target device first. Then visit the download page to reinstall it on the target phone or tablet.

To uninstall FoneWatcher for Android, you need physical access to the target device. Go to Settings > Applications> System Update Service to uninstall the Android monitoring app.

Yes, the previous device data is still there after upgrading the app.

No data will be uploaded to the control panel after you uninstall FoneWatcher for Android.

You can launch the app on the computer where it is installed and go to Settings > Check for Updates. If there is a pop-up that says "there is a new update available," then you can hit the "Update" button to get the latest version of this iPhone parental monitoring app.

If you have chosen “Don't show the shortcut on the desktop, taskbar and start menu” before installing the app, that means the app icon is hidden on the target computer. To uninstall it, you need to go to the installation path and click "unins000" file to uninstall the program.
If the app icon remains visible on the target computer, just right-click on the program’s shortcut and select the Uninstall option on the Context menu.